The support for healthcare professionals has changed in nature. It is no longer just about facilitating the setup or coordination of care at home: dedicated services now integrate digital skills development, funding for professional software, and patient data interoperability. This shift, accelerated by the Ségur du numérique and the deployment of Mon espace santé, reshapes practitioners’ expectations of the platforms that claim to support them.
Service bouquet for professionals: what enhanced authentication changes
The Service Bouquet for Professionals (BSP), launched in 2024, forms the technical foundation on which the new support services are built. Its principle: centralize access to the DMP, digital prescriptions, and secure messaging through a single authentication via Pro Santé Connect.
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For liberal practitioners, this component changes the relationship with support platforms. A service dedicated to healthcare professionals that does not interface with Pro Santé Connect forces the practitioner to multiply identifiers, entries, and risks of error on the National Health Identifier (INS). We recommend systematically checking BSP compatibility before subscribing to a digital support system.
Organizations wishing to access the professionals section of Santé Radieuse will find an updated overview of resources and tools aligned with these interoperability requirements.
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Extended Ségur du numérique to paramedicals: funding and regulatory constraints
The Ségur du numérique scheme no longer concerns only doctors and pharmacists. An order published in the Official Journal in 2026 formalizes its extension to paramedicals and midwives, with a dedicated funding framework for the acquisition or upgrading of compatible software.
Specifically, software publishers must obtain Ségur certification for the practitioner to benefit from funding. This requirement effectively eliminates non-referenced solutions. A physiotherapist or liberal nurse investing in management software without verifying this referencing will lose access to financial coverage.
Points of caution before choosing professional software
- Check that the publisher is on the list of Ségur referenced solutions, regularly updated by the Digital Health Agency
- Verify the software’s ability to qualify the INS and feed Mon espace santé with structured documents
- Ensure that the integrated secure messaging is compatible with MSSanté for interprofessional exchanges
- Anticipate updates related to successive waves of Ségur (wave 2 for pharmacies already has pre-published documents)
Tailored support, in this context, means that a service dedicated to healthcare professionals must be able to guide the practitioner in choosing eligible software, prepare the funding file, and ensure post-deployment follow-up.
Mon espace santé in practice: real impact on daily practice
Since the summer of 2022, almost all social security beneficiaries have a Mon espace santé profile. The healthcare professional can transmit prescriptions, reports, and liaison letters without resorting to an unsecured channel. Access to documents depends on the profession, specialty, and permissions granted by the patient.
In 2026, interoperability progresses. Connected medical devices directly feed Mon espace santé (glycemic monitoring is a concrete example). For the practitioner, this means properly configuring their professional software so that the data collected is usable during the consultation.
Hospital digital support with HOP’EN2
The HOP’EN2 program, structured on a national scale, specifically targets healthcare facilities. Its objectives: systematic qualification of the INS and document sharing in Mon espace santé. Professionals working in hospital settings therefore benefit from institutional support distinct from that of liberal practitioners.
This duality creates a gray area for practitioners with mixed practice (hospital and liberal). Services dedicated to healthcare professionals that offer tailored support must cover both scopes, which remains rare.
Prevention and new acts: widening the support scope
Support is no longer limited to digital. Starting in October 2026, physiotherapists will be able to conduct preventive assessments. This new act modifies the practice framework and requires specific support: training in coding, integration into the coordinated care pathway, updating the billing software.
A relevant support service anticipates these regulatory changes rather than reacting after the publication of texts. Platforms that merely relay ministerial information without providing operational translation (billing templates, coding sheets, software configuration) do not add real value.
Criteria for evaluating a professional support service
- Ability to provide regulatory monitoring translated into concrete actions (not just alerts)
- Technical interoperability with Pro Santé Connect and Ségur references
- Multidisciplinary coverage (doctors, paramedicals, midwives) and not just focused on one category
- Presence of human support for complex use cases, particularly mixed city-hospital practice
The landscape of services dedicated to healthcare professionals is segmented between institutional portals (PAPS, BSP), Ségur referenced software publishers, and independent platforms that aggregate resources and tools. The choice depends on the mode of practice, specialty, and level of digital maturity of the practitioner.
A general practitioner already equipped with certified software does not have the same needs as a liberal nurse in the process of setting up. Adapting support to this specific profile is the only useful definition of tailored support.